Dell & HP Tell Customers Not To Upgrade To Windows 10

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Tech support staff are advising customers postpone Windows 10 update following complaints

Support staff at some of the world’s biggest PC makers are advising their customers not to upgrade to Windows 10, it has been revealed.

Undercover research by PC website Laptop found that tech support workers at both Dell and HP advised against upgrading to Windows 10 due to the number of complaints called in by customers.

One HP tech support staff member even recommended rolling back to Windows 8.1 as part of their solution, a solution echoed by one person at Dell, who added that the company was receiving a “ton” of support calls regarding Windows 10.

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tech supportLaptop’s research was carried out as part of a wide-ranging investigation into tech support services across major PC manufacturers, with questioners asking a range of questions about functionality and software features across their devices.

Windows 10 was released back in July, and has been made available as a free upgrade for users currently running Windows 7, 8 or 8.1 since then, as Microsoft says its mission is to get Windows 10 running on more than one billion devices, with businesses also being encouraged to upgrade.

And despite HP and Dell’s warnings, it seems that many consumers have warmed to Windows 10. Data released earlier this week from industry observers Netmarketshare estimated that Windows 10 now claims 7.94 percent of the total PC operating system market. This number should soon be boosted even further by mobile and Xbox users being upgraded to the system within the next few months.

Read More: Windows 10 Review

A recent TechWeekEurope poll showed that 75 percent of readers plan to download Windows 10, which has been greeted by a strong critical response.

The company is reportedly preparing the first major update to Windows 10, codenamed ‘Threshold 2’, for launch later this month, promising a wide range of user interface and software improvements to Windows 10, including updates to some of the most popular apps such as Messaging and Skype.

It will also include the option of coloured title bars for desktop apps, improved context menus, and an extra column of Live Tiles for the Start menu.

What do you know about Windows 10? Try our quiz!


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