The latest news from the world of the IT channel. This week sees security spend in the spotlight, differences between IT and business and an Enfield Council deal
Welcome to Cross Channel, a weekly round up of the most pertinent stories from our sister site ChannelBiz, where you can find out all the latest developments, views and strategies from the world of the channel.
Most firms are spending more on data security but still fail
Almost two thirds of companies say they have deployed new information security technology over the last year, but many are simply failing on the basics when it comes to protecting their data, according to research.
Research studying the main threats at organisations, and found that 38 percent of companies had experienced one or more information security breaches within the past year.
Enfield council supports digital transformation with Civica
The London Borough of Enfield is set to improve customer service for housing tenants by extending online services and enabling mobile working for officers with Housing Cx, a housing management solution from Civica.
Enfield has achieved 37,000 new online registrations for council services over the last six months, and Housing Cx will support Enfield’s business-wide digital transformation programme.
The new system, as part of a deal worth around £1 million, will provide a tailored self-service capability for tenants, including telephony or on-line support. Housing Cx will integrate with Enfield’s corporate CRM solution, using standard web services to deliver customer-facing services.
IT departments admit they don’t understand business
European businesses are still suffering from a lack of understanding between the IT department and the rest of the business, according to research.
The cloud, mobile and other technologies have driven a gradual wedge between IT departments, who think they know what their users need, and lines of business who are taking advantage of on-demand services by setting them up for themselves without much IT involvement.
Managed service provider Claranet commissioned research among 900 IT leaders from mid-market businesses across Germany, Benelux, France, Spain, Portugal and the UK, and found that only 28 per cent of European IT departments believe that they fully understand the needs of the wider business.