BT Broadband Outage Affects Customers Across UK

BroadbandCarriersM2MNetwork ManagementNetworksVoIP
Ethernet Cat5 cable twisted pair wire network © Galushko Sergey Shutterstock
0 3 No Comments

UPDATE: BT says it has fixed a power issue that caused broadband problems for 10 percent of customers

BT broadband services are down in many parts of the UK following a power outage that is causing havoc across the network.

According to DownDetector, there was a sharp increase in the number of problems reported just before 9am, with the majority occurring in the South East and London. However parts of the North West, Midlands, North East and Scotland are also affected.

BT’s own service page acknowledged the problems this morning and on Twitter, it said it was looking to resolve the issue.

BT outage

BT Cumbria Fell End fibre broadband

“We’re sorry that some BT and Plusnet customers are experiencing problems accessing some internet services this morning,” a BT spokesperson told TechWeekEurope. “This is due to power issues at one of our internet peering partners’ sites in London. Engineers are working to fix things as fast as possible.”

However the loss of connectivity has unsurprisingly attracted the ire of consumers and business customers.

BT has suffered a number of outages in recent years, most notably in February when London, Birmingham, Glasgow and Sheffield and other parts of the UK were affected.

UPDATE: BT says the issue has now been resolved

“We’re sorry that some BT and Plusnet customers experienced problems accessing some internet services this morning,” a spokesperson told TechWeekEurope. “Around 10 per cent of customers’ internet usage was affected following power issues at one of our internet connection partners’ sites in London. The issue has now been fixed and services have been restored.”

Quiz: What do you know about BT?


Click to read the authors bio  Click to hide the authors bio