Apple Restores App Store, iCloud After Overnight Outage

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Mac and iOS services go down, leaving Apple customers unable to download apps, backup data and use some cloud services

Apple has restored a number of its online services for Mac and iOS following an overnight outage.

The company’s status page shows the problems started just before 21:00 last night and continued until around 2:00 this morning.

During the outage, users were unable to update, download or purchase applications, backup data to iCloud, or make use of Apple’s other cloud-based applications like the iWork suite, which comprises Pages, Numbers and Keynote.

Apple outage

iPhone 5S Apple customers vented their frustrations on Twitter, with the company promising it was working “diligently” on a solution.

“Users may have experienced slower than usual performance when using iCloud Drive, Backup, iCloud Notes, iWork for iCloud, and Photos,” Apple said. “Users may also have experienced slowness with multiple services at iCloud.com.”

TechWeekEurope has contacted Apple for more information about the outage and will update this article if we receive a response.

Outages for Apple services are rare but not unprecedented. iTunes and the App Store went down for 12 hours last year, with the Cupertino-based company blaming a DNS problem. It even went as far to issue a rare public apology.

Such incidents not only anger customers and damage Apple’s reputation but also result in lost revenue from film, TV, music, book and app sales. However given Apple’s huge cash reserves this might not be as much an issue is it would be for other companies.

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