IT Decisions 2012 is the only event to present an integrated view of all the most important IT trends and new technology innovations, helping senior IT executives to understand and evaluate their significance within a wider strategic context

This special symposium provides an invaluable opportunity for local and central government communication and marketing teams, social media officers, ICT professionals, policy officers and key digital communication stakeholders from all sectors

IT Service Management (ITSM) is an important capability for all organisations, given the criticality of IT to modern operations. Many enterprises are rethinking their approach to ITSM in light of the extended capabilities of ITIL v3, and because of other business and technology drivers such as social media and cloud, all of which are pushing this re-evaluation further up the CIO’s agenda.

Ovum believes that the mobile, social and cloud technology of Enterprise 2.0 can offer organizations a real opportunity to do things differently, and this strategy briefing will highlight this through a series of Ovum keynotes, vendor presentations and case studies.